| BULAN / NAMA PERKHIDMATAN | ADUAN EMEL | E-TICKET eSPA | ADUAN & MAKLUM BALAS PORTAL | JUMLAH | ADUAN SELESAI DALAM TEMPOH 15 HARI BEKERJA | ADUAN SELESAI MELEBIHI TEMPOH 15 HARI BEKERJA |
| JANUARI | 121 | 39 | 4 | 164 | 164 | - |
| FEBRUARI | 80 | 31 | 8 | 119 | 119 | - |
| MAC | 85 | 56 | 10 | 151 | 151 | - |
| APRIL | 92 | 33 | 4 | 129 | 129 | - |
| MEI | 93 | 36 | 2 | 131 | 131 | - |
| JUN | 128 | 29 | 8 | 165 | 165 | - |
| JULAI | 182 | 31 | 4 | 217 | 217 | - |
| OGOS | 1,619 | 104 | 43 | 1,766 | 1,766 | - |
| SEPTEMBER | 135 | 48 | 43 | 226 | 226 | - |
| OKTOBER | 28 | 46 | 12 | 86 | 86 | - |
| NOVEMBER | 47 | 37 | 14 | 98 | 98 | - |
| DISEMBER | 183 | 35 | 747 | 965 | 965 | |
| JUMLAH | 2,793 | 525 | 899 | 4,217 | 4,217 | - |